Digital consulting
We offer solution discovery, technology consulting, quality control and security assessment across the entire insurance ecosystem.
Insurance IT Services
We help insurance companies manage technology, improve the customer experience and reduce costs
Limit risk.
Drive growth.
Insurance is protection. Amid vast amounts of data, increasing customer expectations, and complex infrastructure is an insurance landscape ripe for transformation.
Intellias supports insurers, reinsurers and brokers in determining the right technologies to focus on in order to enhance operational efficiency and deliver a superior customer experience. From data management to infrastructure and customer engagement, our insurance IT services help clients navigate the industry and maintain a competitive edge.
We speak code. Our numbers speak for themselves.
3k+
experts
23
of digital consulting
and engineering experience
14
global delivery locations
100+
completed data projects
5
consecutive years on the Global Outsourcing 100 list
Capabilities you can expect to gain
New service-based offerings
Our insurance technology consultants rely on telematics and location-based services to optimize usage-based insurance.
Personalized sales experience
Tailor offers based on customer demand, price tolerance and usage patterns. Enhance your upselling and cross-selling with real-time data.
Elimination of low-value processes
We can help deliver solutions to persistent operational bottlenecks in underwriting, claims management and document management to enhance enterprise efficiency.
Reduction in operating costs
Adding new technology to your legacy products. Boost your agents’ efficiency with robotic process automation (RPA), machine learning and cloud-based solutions to speed up day-to-day operations and increase customer satisfaction.
Enhanced agent productivity
Empower your agents with new tools to record, review, manage and settle more claims faster and more efficiently.
Future-proof profitability
Modernize your platform with the latest machine learning and artificial intelligence capabilities to translate large volumes of data into market-ready insights.
Challenges we help you solve
Redefine your support experience with custom solutions that strengthen your operations. We deliver Level 1 to Level 3 managed IT services with a focus on quality and continuous improvement.
Avoid delays
Ensure the quality of incident resolution with streamlined support 24 hours a day, 7 days a week, 365 days a year across different global locations. Enhance support workflows by optimizing ticket routing, escalation procedures and communication channels.
Optimize operating costs
Manage operations budgets that include hiring, training and maintaining in-house support. Enable efficient product adoption and implementation of self-service solutions to reduce the number of support tickets through targeted user training, detailed manuals, demos and focused tutorials.
Upskill tech teams
Respond to changes quickly by applying technology best practices. Integrate advanced tools and technologies such as AI-supported digital assistants and self-service portals to enhance service delivery and operational efficiency with practical recommendations.
Analysts speak about Intellias
Gartner Recognizes Intellias for AI Expertise in Banking in Emerging Tech Impact Radar
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Everest Peak Matrix Highlights Intellias Product Engineering Services
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ISG Acknowledges Intellias as Key Player in Emerging Digital Twin Landscape
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Zinnov Hails Intellias as Leader in Digital Engineering and ER&D for the Second Year in a Row
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We don’t brag. Our work does it for us.
65%
Shorter time to market for new products
We helped a global Fortune 500 company implement a new way of managing 100 million customer records spanning dozens of countries.
$24 million
Saved due to operational efficiencies
We reduced costs and revamped the data management strategy for an aviation company that provides jet charter services worldwide.
90%
Prediction accuracy in recommendations
We improved data collection and processing capabilities for an iGaming software provider to deliver insights to customers and partners.
5 million
Customers received improved service
We modernized the platform of an Amazon top 500 seller, resulting in improved customer service.
90%
Reduction in data processing times
We revamped and customized the infrastructure of a telecom provider with 23 million subscribers for AI/ML integration.
Our trusted clients
Clients appreciate us
Our technology partners
We provide innovative tech solutions in partnership with cutting-edge technology providers to deliver digital transformation for our clients.
Our expert
Pavlo Khropatyy
VP, Global Head of Delivery Financial Services & Insurance Segment at Intellias
Pavlo is the Director of Engineering and a Head of Fintech segment of Intellias, building fully-fledged strategic partnerships with clients across the UAE, the USA, and EU markets.
An industry practitioner of 18 years, Pavlo is implementing a highly effective technology consulting, business, and operations IT strategy for the finance domain promoting the companies’ growth into organizations with technology at heart.
Featured insights
Your questions answered
Find answers to some of your top questions, whether you are working with legacy technology, have already begun a digital transformation or have completed your transformation but have ambitions to do more.
Digital insurance is a digital-first approach to running an insurance business, where technology becomes a core element of operations and customer service. A key aspect of digital insurance is the digitalization of the entire value chain, from customer acquisition and underwriting to policy management and claims processing.
- Enhances convenience and accessibility
- Reduces costs for insurers
- Enables greater customer centricity and personalization
- Protects against fraud
Data privacy and security
If data is poorly handled by insurance providers, there is great risk for financial penalties, reputational damage and/or a loss of customer trust.
Legacy systems
Outdated insurance software can be difficult to integrate with modern digital solutions that are cloud native, potentially slowing down digital transformation efforts.
Skills gaps
The shift to digital insurance requires expertise in new technologies, data analytics and digital customer service that may not exist in an insurance provider’s current team.
- IoT devices (sensors with computing capabilities)
- Telematics
- Geographic information systems (GIS)
- AI and ML
- Big data
- Cloud capabilities
Risk prediction
Machine learning and deep learning–based systems can perform complex multivariate analysis of various risk factors to provide agents with high-level and granular insights for decision-making.
Underwriting
By creating individual buyer profiles based on collected internal and external data, insurers can make instant underwriting decisions and adjust pricing. Automated underwriting can also help build personalized quotes and policy coverage for buyers to improve conversion rates.
Claims management
Intelligent automation can streamline claims routing and validation by automatically filling in data and verifying its accuracy.
Natural language processing (NLP) and optical character recognition (OCR) can help process unstructured data inputs from clients to increase review speed and accuracy.
Algorithms can provide accurate loss estimates (using device-supplied data) to ensure fair claims settlement.
Multilingual support
Having tech centers located across LatAM, Europe and India enables us to offer seamless support with no physical barriers or time zone constraints.
Customizable and flexible solutions
We offer adaptable service models, including full-scale support, supplementary assistance and integration with existing IT infrastructure.
Transparent operations
Frequent reporting and centralized logging ensure we provide full visibility into our support processes.
Longstanding expertise
Support teams drawing from our pool of 2,500+ technologists, industry experts and R&D specialists handle fast resolutions, proactive optimization and custom solution builds.
Service-level agreement (SLA)–based services
We commit and hold ourselves to the highest level of quality, compliance and standards that are well-scoped to meet your business objectives.
How can we help you?
Get in touch with us. We'd love to hear from you.