Managed Support Services 

Redefine your support experience with custom solutions that strengthen your operational excellence. We deliver managed Level 1 to 3 support services 24/7/365, with a focus on quality and continuous improvement.

Powered by a multilingual team of ITIL-certified professionals, our services are globally accessible across multiple communication channels from our delivery centers in Europe, Latin America, and India, ensuring unparalleled flexibility.

Focus on driving your business forward while we ensure the smooth running of your operations.

Challenges we help you solve 

Partner with a reliable provider of
managed support services

Avoid delays and ensure the quality of incident resolution with a streamlined support process from day one.

Resolve issues 24/7/365

Benefit from support within and beyond business hours and across time zones to minimize disruptions, boost productivity, and improve customer satisfaction.

Optimize operating costs

Efficiently manage your operations budget by optimizing the costs of hiring, training, and maintaining in-house support with our shared support service model.

Continually strengthen tech teams
with relevant skills

Respond to changes quickly by applying technology best practices and your support team’s expertise, leading to higher-quality issue resolution through focused knowledge and training.

Improve service quality

Ensure consistent excellence, continuous improvement, and robust operations across different locations and teams, benefiting the overall user experience.

Managed support services at Intellias 

Incident prevention

Proactively identify and address potential issues to prevent system and service disruptions.

Incident detection

Identify and acknowledge incidents that may affect operations, enabling swift resolution to minimize the business impact.

Incident management

Promptly restore normal operations following an incident while minimizing adverse impacts on business activities.

Continuous improvement

Implement feedback loops and key performance metrics to optimize support processes and improve service delivery.

Value-added services for your business resilience 

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Audit and assessment

Assess the existing support ecosystem and tailor solutions to optimize support operations, problem and change management, and overall support efficiency.

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Expert consulting

Eliminate bottlenecks and redundancies to boost efficiency and responsiveness, aligning support operations with business objectives through best practices.

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Intelligent automation of support processes

Refine support workflows for smooth operations by optimizing ticket routing, escalation procedures, and communication channels to ensure consistent, quality support.

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AI-powered support solutions

Integrate advanced tools and technologies (AI-supported digital assistants, self-service portals) to enhance service delivery and operational efficiency with practical recommendations.

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User training

Enable efficient product adoption, implementing self-service solutions to reduce the number of support tickets through targeted user training, detailed manuals, demos, and focused tutorials.

Streamline your business operations and processes with our managed support services

Contact us

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Stay ahead with end-to-end managed support services by Intellias

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Partnering for your success

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Delivering tangible results

Shift to 24/7/365 support within days: Boosting resilience for a Fortune 500 CPG company

An Intellias engineering team implemented effective processes using integrated ITSM tools and SRE best practices, including incident and problem management procedures and an Incident Response and Orchestration Platform (IROP).

Delivering tangible results

From hours to minutes: Transforming the customer experience for a SaaS platform

Intellias assumed responsibility for L1/L2 managed support services, initially handling 35% of the support scope and expanding to 90% within eight months.

Delivering tangible results

Centralized support processes:
95% efficiency for Travis Perkins

The Intellias team implemented a centralized support system with robust monitoring and alerting coverage, along with KPI templates and major incident processes.

Delivering tangible results

24/7 IT service continuity: Uninterrupted operations and risk control for City Plumbing

Intellias developed a comprehensive support system with ITIL-aligned incident and problem management, advanced monitoring tools, centralized logging and metrics, real-time user journey tracking, and thorough postmortem reviews.

How can we help you?

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