Project highlights
- Partnership across multiple project areas
- Close collaboration with client-side stakeholders
- E2E delivery responsibility
- Industry:
- Telecom
Business Challenge
Growing companies often require expertise beyond their technological capabilities. The companies then seek to outsource IT functions.
In 2021, a rapidly growing telecom company turned to Intellias. The telco needed comprehensive improvements to its existing technology ecosystem, as well as the development of new products.
Technology solution
To support the client’s extensive digital transformation initiatives, we assembled a cross-functional team of experts, including software developers and testers, UI/UX designers, a business analyst, a solution architect, and a dedicated project manager.
Multi-project engagement
Our collaboration covered the following streams:
- Data Warehouse and Business Intelligence
Guided migration of the client’s business platform to an Azure cloud data warehouse integrated with Power BI for data analysis and visualization, aimed at improving the system’s security, scalability, and performance. - OSS & Process Automation
Modernization of the client’s backend IT infrastructure to streamline the creation, provisioning, management, and maintenance of network services. - Self-Service Digital Channels
Development of a cross-platform user portal offering convenient account and service management for individual subscribers, which enables cross-selling and upselling opportunities for the business. - GIS and Location Analytics
Implementation of a wireless network planning tool enabling efficient distribution of 5G towers and small-cell deployments.
Our team’s role
From solution discovery to software implementation and subsequent tech support, Intellias managed the entire delivery process.
Business impact
The newly gained access to high-quality IT services allowed our client to address gaps in internal technology expertise, free up essential talent resources, and meet critical business objectives such as:
- Improved customer satisfaction
- Optimized network planning and maintenance
- Streamlined back-office activities
- Centralized data storage