Mobile Technology Migration for a Nationwide Telecom Operator

Business challenge

Telecom customers expect exceptional communications services at all times. Meeting customer expectations has always been the aim for our client — a European telecom operator serving over 10 million subscribers.

However, in 2023, the company’s commitment to excellence was challenged by outdated technology behind its self-service mobile app that offers essential tools and services to a massive customer base. Besides complicating product maintenance for the IT department, the use of legacy technologies compromised the user experience and burdened customer support teams, prompting our client’s business to seek a swift and effective solution.

Technology solution

A reputable IT partner with a rich portfolio of mobile development projects, Intellias was able to provide the client with the expertise, resources, and vision necessary to successfully migrate legacy software to newer technologies.

After a brief discovery phase and the client’s acceptance of the Intellias solution proposal, the project got underway with our engineers working in close cooperation with the client’s technology experts to ensure rapid onboarding and alignment between teams.

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Native mobile app development

Deployed independently on iOS and Android, the client’s application called for split project streams to simultaneously migrate target components from each of the platform’s legacy technologies to newer alternatives.

Versatile technology stack

To ensure smooth and seamless migration between technologies, Intellias engaged engineers with cross-functional expertise and deep knowledge of various tools and technologies including XML, Swift, SwiftUI, UIKit, RxJava, Kotlin, and Compose.

Broad project scope

Aiming for consistent product improvement, our client required software development assistance with several components of the company’s self-service application, including:

• User dashboard with information on account plan, balance, and expenses
• Easy in-app account refill functionality
• Student portal with exclusive deals for education, leisure, and shopping
• Post-payment donation menu allowing for effortless contributions to charitable causes

Additional technology support

In addition to the primary scope of work, Intellias provided the client with mobile engineering support for two additional products: a B2B service portal and an inventory accounting tool, both of which required migration services similar to those for the self-service application.

Business impact

Enhancing the technology backbone of the company’s core business products enables our client to make an immediate impact on customer satisfaction, resource allocation, and operational efficiency while future-proofing critical business areas and embracing business resilience and continuity.

While the project is still in its active phase, our client has already observed expanded business offerings, reduced pressure on customer support teams, and a 95% user satisfaction rate for personal account dashboard functionality.