Conversational AI Services

Lead the next wave of customer engagement with Intellias 

Connect, engage, and convert — transform customer interactions

Rid your team of repetitive, low-value administrative work with conversational AI automation. Provide immediate, personalized support to employees, prospects, and customers and increase productivity, sales, and satisfaction.

Intellias helps you realize the promise of conversational AI services with a market-tested approach to conceptualizing, designing, developing, and implementing custom solutions that meet your needs.

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Intellias conversational AI services 

Everyone’s excited about conversational AI automation, but very few understand what it can do — let alone how to implement, customize, secure, and optimize a production-ready conversational AI solution.

At Intellias, we’ll guide you to success, from use case identification and concept validation to ongoing support and optimization.

Use case identification & design thinking  

During the Intellias Design Thinking Workshop, we’ll help you map your real-life problems and business context to customer-focused AI solutions.
Our sessions are tailored to you and your stakeholders and offer a structured yet creative approach to understanding user needs, identifying use cases, and creating a feasible roadmap based on your unique conversational AI requirements.

Conversational AI implementation & customization  

Our development approach is based purely on what will meet and exceed your business needs. Whether that means integrating an off-the-shelf solution, building with separate pre-made components, or designing a completely customized solution, we’ll help you transform your business with conversational AI and automation. This agnostic approach and our highly skilled development teams accelerate delivery so you can quickly realize the full potential of generative AI.

Support & optimization 

With our support and optimization services, you can rest easy knowing our team will make sure you realize the benefits you envisioned for your Conversational AI solution. Whether assisting you in the initial rollout, implementing updated features, or fixing issues with external systems, Intellias ensures your application runs as smoothly as possible. And as your customer base grows, Intellias ensures your solution grows with you.

AI governance & security 

Our AI experts provide the guidance and support you need to implement, maintain, and manage a secure and compliant conversational AI solution. From helping you choose the right toolset that adheres to all applicable security policies to helping you strengthen your data protection measures, our experts are here to ensure your organization securely leverages automation by conversational AI without taking any undue risk.

Swiftly launch AI-powered assistants 

Tap into AI’s cognitive power by adding our digital assistant platform — IntelliAssistant — to your process.

It consists of 100+ predefined components designed to accelerate building AI agents that are context-aware, understanding your industry, your business, and your ways of working. Built for seamless integration, it connects effortlessly with your ecosystem of tools, systems, and devices, and enables intelligent automation and autonomous decision-making.

IntelliAssistant is a platform that enables 6X faster development.

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Challenges we solve with conversational AI 

Automate customer support and service

Provide 24/7 support with instant responses to common queries, escalating complex issues to human agents to improve customer satisfaction while reducing costs.

Personalize and engage users at scale

Automatically tailor interactions based on user behavior and preferences. Deliver personalized recommendations, targeted messages, and timely reminders to increase sales and loyalty and reduce churn.

Improve lead generation and increase sales

Engage prospects in real-time, qualify leads, and guide them through the sales funnel to increase conversion rates and streamline the sales process.

Boost employee productivity and internal efficiency

Automate routine tasks such as scheduling meetings and answering FAQs, empowering employees to focus on strategic work, ultimately boosting productivity, efficiency, and impact.

Increase scalability and reduce costs

Automate routine tasks and processes to significantly lower costs while maintaining high-quality service and support, enabling seamless scalability of your operations.

Success stories

Interactive AI chatbot
for sales training

Intellias developed a multilingual retail chatbot with natural language processing, performance evaluation features, and integration with popular messaging platforms. The chatbot offers instant responses and personalized recommendations for customers and interactive training for sales representatives.

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Success stories

AI-powered retail chatbot
for premium brand promotion

Intellias developed a multilingual retail chatbot with natural language processing, performance evaluation features, and integration with popular messaging platforms. The chatbot offers instant responses and personalized recommendations for customers and interactive training for sales representatives.

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Success stories

Interactive AI chatbot
for sales training

Intellias used ChatGPT’s advanced analytical functionality and machine learning-based sentiment analysis to process data from multiple sources and generate reputation indices and marketing recommendations. Intellias delivered an MVP to validate the concept.

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Why Intellias? 

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Tailored solutions

We carefully select the tools that align with your specific needs and budget to design your conversational AI solution, ensuring cost-effectiveness and optimal performance.

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Regulatory compliance

Because we stay up-to-date with the latest regulations and industry standards, our conversational artificial intelligence automation services not only meet compliance requirements but also deliver a seamless user experience to help you avoid potential negative future impacts.

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Expertise-driven speed

With broad industry knowledge and deep expertise in Conversational AI services, we deliver fast and efficient solutions to drive results.

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Cross-functional teams

Our cross-functional teams combine various skill sets to provide comprehensive and effective solutions that address all aspects of your Conversational AI needs.

Frequently asked questions

Even though the words “chatbot” and “conversational AI” may be used interchangeably, they’re different technologies. Whereas chatbots are built for specific, predefined situations, conversational AI is a more advanced system that can understand, process, and generate language. Chatbots are limited to pre-programmed rules. Conversational AI can understand context, learn from past interactions, and adapt to user needs.
You can see a familiar example of a consumer application of conversational AI in action with Amazon Alexa. Alexa uses NLP and ML algorithms to understand and respond to spoken commands and questions. Another common example is chat assistants powered by conversational AI. For instance, one of Intellias’s clients, a global retail company, engaged our conversational AI development services to create an AI-based eLearning solution to train their sales managers on new product information.
The best use of conversational AI is highly subjective to your business needs and priorities. However, one of the most powerful current uses is enhancing the customer and employee experience by automating routine processes and responses to FAQs, personalizing recommendations and communications, and collecting prospect information and feedback. Generally speaking, the best use of conversational AI is the one that frees up humans to handle complex tasks that require genuine creativity and empathy.
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