Managed Support Services
Redefine your support experience with custom solutions that strengthen your operational excellence. We deliver managed Level 1 to 3 support services 24/7/365, with a focus on quality and continuous improvement.
Powered by a multilingual team of ITIL-certified professionals, our services are globally accessible across multiple communication channels from our delivery centers in Europe, Latin America, and India, ensuring unparalleled flexibility.
Focus on driving your business forward while we ensure the smooth running of your operations.
Challenges we help you solve
Partner with a reliable provider of
managed support services
Avoid delays and ensure the quality of incident resolution with a streamlined support process from day one.
Resolve issues 24/7/365
Benefit from support within and beyond business hours and across time zones to minimize disruptions, boost productivity, and improve customer satisfaction.
Optimize operating costs
Efficiently manage your operations budget by optimizing the costs of hiring, training, and maintaining in-house support with our shared support service model.
Continually strengthen tech teams
with relevant skills
Respond to changes quickly by applying technology best practices and your support team’s expertise, leading to higher-quality issue resolution through focused knowledge and training.
Improve service quality
Ensure consistent excellence, continuous improvement, and robust operations across different locations and teams, benefiting the overall user experience.
Managed support services at Intellias
L1-L3 Support services
Providing tiered support (L1, L2, L3) with multilingual expert teams and flexible service hours.
Incident management
Ensuring efficient handling of service requests and incidents supported by comprehensive documentation and reporting.
Proactive/Reactive monitoring
Utilizing advanced monitoring tools to detect and address issues before they escalate.
Automation & Continuous improvement
Implementing feedback loops and performance metrics to optimize support processes and enhance service delivery.
Value-added services for your business resilience
Audit and assessment
Assess the existing support ecosystem and tailor solutions to optimize support operations, problem and change management, and overall support efficiency.
Expert consulting
Eliminate bottlenecks and redundancies to boost efficiency and responsiveness, aligning support operations with business objectives through best practices.
Intelligent automation of support processes
Refine support workflows for smooth operations by optimizing ticket routing, escalation procedures, and communication channels to ensure consistent, quality support.
AI-powered support solutions
Integrate advanced tools and technologies (AI-supported digital assistants, self-service portals) to enhance service delivery and operational efficiency with practical recommendations.
User training
Enable efficient product adoption, implementing self-service solutions to reduce the number of support tickets through targeted user training, detailed manuals, demos, and focused tutorials.
Analysts speak about Intellias
Benefits of managed support services
Multilingual support
With support centers strategically located across the globe (LATAM, Europe, India), we offer 24/7/365 support in multiple languages, ensuring your business gets the help it needs without any interruptions.
Expert backing
Our support teams are backed by more than 2,500 technologists, industry experts, and R&D specialists capable of fast issue resolution, proactive optimization, and building custom solutions. These efforts ensure applications run smoothly while driving continuous improvement and innovation.
Customizable and flexible solutions
Our adaptable service models include full-scale support operations, supplementary assistance, and integration with your existing IT infrastructure to ensure uninterrupted service, enhanced security, and improved efficiency.
SLA-based services
Governed by strict SLAs, our service delivery aligns precisely with your business objectives and quality expectations. We guarantee reliable, accountable support with fast response times, ensuring high availability and continuity for your operations.
Reliable and transparent operations
We provide full visibility into our support processes through regular reporting and centralized logging. Clear, actionable data on performance metrics, incident resolution, and system health keeps you informed and in control, enabling fast decision-making and a collaborative approach to application management.
Partnering for your success
Get in touch with us. We'd love to hear from you.