Case study

Complex Technology Assistance for a Fortune 500 Telco Company

Multi-stream collaboration with a leading US provider of network communications and technology solutions

Telecom & Media

Project highlights

  • Partnership across multiple project areas
  • Close collaboration with client-side stakeholders
  • E2E delivery responsibility

Business Challenge

Growing companies often require expertise beyond their technological capabilities. The companies then seek to outsource IT functions.

In 2021, a rapidly growing telecom company turned to Intellias. The telco needed comprehensive improvements to its existing technology ecosystem, as well as the development of new products.

Complex Technology Assistance for a Fortune 500 Telco Company

Technology solution

To support the client’s extensive digital transformation initiatives, we assembled a cross-functional team of experts, including software developers and testers, UI/UX designers, a business analyst, a solution architect, and a dedicated project manager.

Multi-project engagement

Our collaboration covered the following streams:

  • Data Warehouse and Business Intelligence
    Guided migration of the client’s business platform to an Azure cloud data warehouse integrated with Power BI for data analysis and visualization, aimed at improving the system’s security, scalability, and performance.
  • OSS & Process Automation
    Modernization of the client’s backend IT infrastructure to streamline the creation, provisioning, management, and maintenance of network services.
  • Self-Service Digital Channels
    Development of a cross-platform user portal offering convenient account and service management for individual subscribers, which enables cross-selling and upselling opportunities for the business.
  • GIS and Location Analytics
    Implementation of a wireless network planning tool enabling efficient distribution of 5G towers and small-cell deployments.

Complex Technology Assistance for a Fortune 500 Telco Company

Our team’s role

From solution discovery to software implementation and subsequent tech support, Intellias managed the entire delivery process.

Business impact

The newly gained access to high-quality IT services allowed our client to address gaps in internal technology expertise, free up essential talent resources, and meet critical business objectives such as:

  • Improved customer satisfaction
  • Optimized network planning and maintenance
  • Streamlined back-office activities
  • Centralized data storage
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