Rid your team of repetitive, low-value administrative work with conversational AI automation. Provide immediate, personalized support to employees, prospects, and customers and increase productivity, sales, and satisfaction.
Intellias helps you realize the promise of conversational AI services with a market-tested approach to conceptualizing, designing, developing, and implementing custom solutions that meet your needs.
Challenges we solve with conversational AI
Automate customer support and service
Provide 24/7 support with instant responses to common queries, escalating complex issues to human agents to improve customer satisfaction while reducing costs.
Personalize and engage users at scale
Automatically tailor interactions based on user behavior and preferences. Deliver personalized recommendations, targeted messages, and timely reminders to increase sales and loyalty and reduce churn.
Improve lead generation and increase sales
Engage prospects in real-time, qualify leads, and guide them through the sales funnel to increase conversion rates and streamline the sales process.
Boost employee productivity and internal efficiency
Automate routine tasks such as scheduling meetings and answering FAQs, empowering employees to focus on strategic work, ultimately boosting productivity, efficiency, and impact.
Increase scalability and reduce costs
Automate routine tasks and processes to significantly lower costs while maintaining high-quality service and support, enabling seamless scalability of your operations.
Buy, build, or a bit of both?
Our focus is on flexibility and adaptability. We can build a fully custom solution, leverage prebuilt components, or integrate third-party platforms:
Fully custom solutions
Designed from scratch, custom solutions equip you with full control over features, workflows, and integrations.
Prebuilt components
Accelerate deployment while retaining the ability to design features in accordance with the needs of your organization.
Third-party integration
We integrate and customize popular conversational AI platforms including:
- Microsoft Bot Framework
- Google Dialogflow
- Amazon Lex
- IBM Watson Assistant
- OpenAI GPT-based solutions
- Rasa
- Kore.ai
Why clients turn to Intellias for their AI needs
Tailored solutions
We carefully select the tools that align with your specific needs and budget to design your conversational AI solution, ensuring cost-effectiveness and optimal performance.
Regulatory compliance
Because we stay up-to-date with the latest regulations and industry standards, our conversational artificial intelligence automation services not only meet compliance requirements but also deliver a seamless user experience to help you avoid potential negative future impacts.
Expertise-driven speed
With broad industry knowledge and deep expertise in Conversational AI services, we deliver fast and efficient solutions to drive results.
Cross-functional teams
Our cross-functional teams combine various skill sets to provide comprehensive and effective solutions that address all aspects of your Conversational AI needs.
industry experience
global locations
experts
proprietary assets
Intellias Pragmatic AI Playbook
Four leadership decisions that separate organizations delivering AI value from those still running pilots.
Navigating change. Our insights.
Frequently asked questions
Even though the words “chatbot” and “conversational AI” may be used interchangeably, they’re different technologies. Whereas chatbots are built for specific, predefined situations, conversational AI is a more advanced system that can understand, process, and generate language. Chatbots are limited to pre-programmed rules. Conversational AI can understand context, learn from past interactions, and adapt to user needs.
You can see a familiar example of a consumer application of conversational AI in action with Amazon Alexa. Alexa uses NLP and ML algorithms to understand and respond to spoken commands and questions. Another common example is chat assistants powered by conversational AI. For instance, one of Intellias’s clients, a global retail company, engaged our conversational AI development services to create an AI-based eLearning solution to train their sales managers on new product information.
The best use of conversational AI is highly subjective to your business needs and priorities. However, one of the most powerful current uses is enhancing the customer and employee experience by automating routine processes and responses to FAQs, personalizing recommendations and communications, and collecting prospect information and feedback. Generally speaking, the best use of conversational AI is the one that frees up humans to handle complex tasks that require genuine creativity and empathy.