IntelliasIndustry ExpertiseRetailMicrosoft Dynamics 365 for Retail

Microsoft Dynamics 365 for Retail

Microsoft Dynamics 365 has all it takes to drive your retail business.
Let us show you the possibilities.

Our Microsoft Dynamics 365 services for retail

Discover the power of Microsoft Dynamics 365 and Microsoft cloud computing with Intellias. Together, we can create custom solutions that address the organizational challenges of your retail operations.

Customization and Enhancement

We will help you discover the practical benefits of Microsoft Dynamics 365 for your retail business by adapting out-of-the-box features to your needs. We will also leverage the modular architecture of Microsoft Dynamics 365 to maximize the potential of its functions and solutions and select the most cost-efficient configurations, building integrations with other Microsoft products and third-party solutions to create cohesive systems.

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End-to-end implementation

Based on a thorough analysis of your business requirements, our experts will configure and implement the most effective Microsoft Dynamics 365 modules. From a detailed project roadmap to post-deployment support, we will help you adopt Microsoft’s cloud-based services to propel your retail business to success. In designing custom Microsoft Dynamics 365 implementations, we focus on your business needs, shaping the system around your requirements and taking budget considerations into account.

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Support

If your Microsoft retail management system does not fully meet your expectations, we will help you improve your configuration to benefit from the entire range of features offered by your chosen modules. We customize Dynamics 365 features and enable effective integrations with legacy solutions to enhance their performance. Focused on the specifics of your retail organization, we will redesign your implementation of Dynamics 365 to maximize its potential for your specific conditions.

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Microsoft Dynamics 365 retail capabilities

Leverage the broad functionality of the Microsoft Dynamics 365
suite to transform multiple aspects of your retail business.

Unified commerce

With all customer relationship management handled on a single platform powered by intelligent data analytics tools in Microsoft Dynamics 365, you get comprehensive insights allowing you to provide equally high service across all touchpoints.

AI-powered category management

Using generative AI tools available in Microsoft Dynamics 365, you can implement an intelligent category management solution, streamlining processes, consolidating data, and providing complete visibility into procurement activities.

Personalized customer experiences

Assisted by Microsoft Copilot, you can create highly personalized campaigns and recommendations, boosting engagement and improving your competitive position.

Data-driven insights

Real-time business intelligence enabled by the analytical capabilities of Microsoft Dynamics 365 gives you detailed insights into customer behavior patterns, market trends, and internal flows, enabling you to fine-tune marketing campaigns and other activities.

Demand forecasting

Data-powered insights serve as the basis for accurate predictions that support you in dynamically adjusting inventory with automated stock replenishment.

Not Sure If You're Ready to Migrate?

Use our free tools to assess your organization’s readiness and
uncover key benefits of migrating to Microsoft Dynamics 365.

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Microsoft Dynamics 365 solutions for retail

As your Microsoft Dynamics 365 retail partner, we work with you to select
and configure Microsoft D365 products and set up a system that meets your needs.

Dynamics 365 Finance

With this dedicated solution, you get 360-degree visibility of all your accounts and cash flows, with multiple customizable automations, streamlining your financial management. Advanced analytics and forecasting allow data-driven budgeting and cost optimization. Comprehensive reporting supported by Dynamics 365 Finance ensures compliance with applicable regulations and accounting standards.

Dynamics 365 Supply Chain Management

This solution can become your control hub for all your inventory management and logistics. With advanced Dynamics 365 features, you can optimize the entire supply chain through real-time control over warehouse operations, transportation management, and supplier collaboration. Predictive analytics allows you to plan and optimize inventory and manage your fleet based on accurate forecasts that take multiple factors into account, including supply and demand, regulatory requirements, and market trends.

Dynamics 365 Field Service

By implementing this solution, you empower your operations with next-level efficiency and flexibility in field workforce management, handling orders and assigning resources almost in real time. Advanced mobile capabilities provide your field technicians with dynamic access to the necessary scheduling and task management functions, improving their productivity. Leveraging analytics and IoT technologies, you can continuously monitor the state of your field equipment, taking necessary measures to prevent failures and downtime.

Dynamics 365 Sales and Marketing

The automation capabilities of Microsoft Dynamics 365 can give a boost to your marketing activities, including email marketing, multi-channel customer outreach, and general campaign management. Powerful analytics fueled by Microsoft AI solutions enable personalization and accurate targeting of your customer audience, improving engagement and conversion rates.

Your Microsoft Dynamics 365 adoption journey with Intellias

Regardless of where you are on the way to leveraging the features of Microsoft Dynamics 365 for your retail business, we are there to help you make the most of it.

Business requirements discovery

We work with you to shape your business transformation vision and highlight your key expectations for your Microsoft Dynamics 365 environment.

Microsoft D365 features demo

We prepare a Microsoft Dynamics 365 demo showcasing features that meet your requirements and demonstrating how you can benefit from them.

Target operating model design

Using our holistic change management methodology, our Microsoft, ERP, and CRM experts help you design your organization’s optimal target operating model with a focus on your requirements.

Solution design and implementation

Based on your target operating model, our solution experts design and implement your Dynamics 365 configuration to help you achieve your goals fast and at the lowest total cost of ownership.

Ongoing support

Our Microsoft support experts remain with you after the solution is deployed, making sure any issues are resolved promptly with minimal interruptions to your retail business processes.

Why Intellias?

Extensive industry expertise

As a certified Microsoft Gold Partner and Microsoft Solutions Partner, we have decades of practical experience designing and implementing Microsoft CRM and ERP solutions of various sizes and complexity.

Strong software engineering DNA

Our handpicked teams of Microsoft engineers have considerable expertise across the entire Microsoft technology stack.

System integration capabilities

We approach your infrastructure as a cohesive ecosystem, making sure the necessary integrations are in place for effective data sharing and management.

Value-driven delivery

We set up our projects according to an incremental model that delivers results and enables effective change management.

Professional Microsoft-backed support

Our in-house support team backed by Microsoft experts is committed to resolving issues promptly, ensuring you make the most of Microsoft Dynamics 365 for retail.

Holistic business solutions

In designing our Microsoft Dynamics 365 solutions for retail, we are focused on reaching strategic goals set in your target operating model.

Partnerships and platforms

Integrate Avalara AvaTax for MS D365 Finance and Operations

Calculate sales and use tax, VAT, and GST across industries, borders, and tax types.

Avalara AvaTax uses automation to make tax determination faster, easier, and more accurate.

Avalara-certified Intellias software engineers can help you integrate with your existing system or add Avalara’s edge computing solution for one-click integration and automated routing.

Find the right tax calculation solution for whatever and wherever you sell.

Ready to adopt Microsoft cloud for retail and transform your business with Dynamics 365?

FAQ

Dynamics 365 Retail can run in the cloud, on-premises, or as a hybrid solution. Cloud deployment offers quick scalability, automatic updates, and lower upfront costs. It is subscription-based and hosted by Microsoft, requiring a reliable internet connection. On-premises deployment runs on your own infrastructure, giving you full control over data, compliance, and customizations, but comes with higher initial investment and ongoing maintenance. A hybrid approach combines both models, allowing critical in-store operations to run locally even if internet access is interrupted. It also uses the cloud for scalability, analytics, and centralized management. The right choice depends on your budget, compliance needs, IT resources, and growth plans.

Dynamics 365 Retail is built on a flexible, extensible platform that connects seamlessly with ERP systems, eCommerce platforms, payment gateways, and other retail technologies. Many integrations can be achieved through built-in connectors and APIs, while more complex needs can be addressed with custom development or middleware. This ensures data flows smoothly across your systems, reducing manual work and supporting a unified customer and operational view.

The implementation timelines depend on the project scope, number of stores, customization level, and integration requirements. Smaller deployments can be completed in a few months, while larger, more complex projects may take six months or longer. Intellias works with you to define a clear project plan, assign dedicated resources, and make early decisions on integrations and data migration, helping you accelerate delivery and go live on schedule.

The platform supports multiple stores, currencies, languages, and tax regulations out of the box, making it ideal for retailers operating across regions or channels. You can manage online and in-store sales from a single system, apply unified pricing and promotions, and tailor compliance settings for each market. This flexibility allows you to scale globally without adding unnecessary complexity.

Dynamics 365 Retail includes enterprise-grade security, encryption, and role-based access controls to protect sensitive data. It helps retailers meet key regulations such as GDPR, CCPA, and PIPEDA, and can also support HIPAA compliance for healthcare-related retail. Microsoft continuously monitors and updates the platform to address emerging threats, so you can focus on your business with confidence.

You can tailor workflows, user interfaces, and business logic using built-in configuration tools, or extend the platform through APIs and microservices for more advanced needs. This approach supports a “clean core” model, allowing you to adapt the system to your processes without creating upgrade headaches in the future.

Let’s talk

Looking for clarity, strategy, and hands-on delivery? Our experts are ready to help you get results. Whether you’re planning your next big initiative or looking for a trusted tech partner, we’re here to help you move forward with confidence.

Email:
[email protected]

Phone:
+1 857 444 0442

How can we help you?